AI-powered WhatsApp S2B
Manage dealer orders and business processes from WhatsApp.
With Bayinext AI-powered WhatsApp S2B, manage your ERP, B2B and business processes over WhatsApp.
Create orders, get quotes, manage sales and purchasing processes, look up your account information, get reports and carry out the operations you need simply by typing.
No commands to memorize. No menus to search. Write to the system the way you would talk to it.
The AI understands your message, determines the relevant operation and, within your authorization, retrieves the necessary data from your systems or performs the related data entry.
Today
Today
Visuals are for illustration only.
WhatsApp Is No Longer Just for Messaging
Turn the WhatsApp you already use throughout the day into part of your business processes.
Write what you need in natural language. The AI analyzes your message, finds the relevant data and carries out the operation according to the defined workflow.
- “What are my sales today?”
- “What is ABC company’s current balance?”
- “How many units of product XYZ are in stock?”
- “What was the last price applied to this customer?”
- “Create an order for 500 units for customer ABC.”
- “Report last month’s sales by product.”
It Doesn’t Just Answer. It Takes Action.
This is the key difference between Bayinext S2B and classic chatbots.
The system doesn’t stop at answering your questions. It can carry out operations in your business processes within the defined permissions and business rules.
Orders
Create orders over WhatsApp, look up existing orders and track order statuses.
Sales
Look up your sales information, get periodic sales reports and access sales data about your customers.
Purchasing
Track your purchasing processes over WhatsApp, look up the information you need and start the related operations.
Accounts and Finance
Access financial information such as payables, receivables, balances and account transactions, within your authorization.
Stock
Check product stock, track critical stock levels and get the product information you need instantly.
Quotes
Start and manage your quote processes over WhatsApp using product, customer and price information.
Reporting
Don’t be limited to ready-made reports. Ask for the report you need in natural language.
“Bring me the 20 best-selling products of the last 3 months.”
The AI understands your request and presents the relevant data.
Talk to the AI, and the System Understands Your Business
Users don’t need to memorize specific commands.
The system analyzes requests written in natural language and tries to understand what the user wants to do.
For example:
Bring me the 10 top-selling dealers in the Istanbul region last month.
- or
How much does ABC company owe?
- or
Create an order for 100 units of product X.
The system associates what the user writes with the relevant data and operation structure.
The result: Fewer menus, fewer steps, faster access.
Works with Your B2B System or on Its Own
Bayinext S2B can be used integrated with Bayinext B2B, or positioned as a standalone solution depending on the needs of the business.
The dealer can:
- create their own orders,
- check order status,
- see their balance and account information,
- look up product and stock information,
- view the prices defined for them,
- start quote processes.
This way, instead of navigating different screens, the dealer can carry out operations from the communication channel they are already used to.
WhatsApp That Talks to Your ERP
S2B can be configured to work integrated with your business’s existing systems.
Data in your ERP, B2B or other business applications can be queried over WhatsApp, or used in the related processes, according to the defined integration structure.
- AI
- Business rules
- ERP / B2B
- Result
With this structure, WhatsApp stops being a chat space separate from your business systems and becomes an access channel connected to your business processes.
Today
Today
Visuals are for illustration only.
Reports Are Now Just a Few Words Away
Instead of selecting filters, setting date ranges and finding the right report on classic reporting screens, you can simply write what you need.
- “How did our sales this month change compared to last month?”
- “Bring me the 10 customers with the highest sales.”
- “Show today’s sales by region.”
- “List the customers whose sales have dropped in the last 6 months.”
Different reporting scenarios can be created based on the data and permission structure defined in your business.
No-Code and AI-powered
S2B’s strength doesn’t come from AI alone.
Thanks to processes, integrations and workflows built around the business’s needs, the system can be adapted to different scenarios.
When a new need arises, instead of developing everything from scratch, new scenarios can be created on top of the defined business processes.
As the way your business works changes, S2B takes shape accordingly.
Some of What You Can Do from WhatsApp
These are only a few examples. The scope depends on your systems and the processes defined for your business.
Sales
- Sales lookup
- Sales reports
- Customer sales history
- Product sales analyses
- Period comparisons
Orders
- Order creation
- Order lookup
- Order status
- Order history
- Order details
Purchasing
- Purchasing information
- Order and supply processes
- Tracking product needs
- Purchasing inquiries
Finance
- Account balance
- Payables / receivables
- Account transactions
- Financial inquiries
Stock
- Stock lookup
- Stock by product
- Critical stock tracking
- Stock reports
Quotes
- Quote creation processes
- Product-based quote requests
- Customer-based quote processes
Reporting
- Sales reports
- Customer reports
- Product reports
- Stock reports
- Financial reports
- Custom report requests
And more
Other processes defined in your business can be brought to WhatsApp the same way.
Let Processes Run on Their Own with Automations
S2B doesn’t have to be a structure that works only when a user sends a message.
Automatic notification and messaging processes can also be set up based on defined scenarios.
For example:
- Every morning at 09:00
- Send the daily sales report to managers.
- When stock falls below the critical level
- Notify the authorized user over WhatsApp.
- On the first day of the month
- Send the relevant financial documents to selected customers.
- On a set date
- Send a meeting or appointment reminder.
- In a defined scenario
- Send the customer an automatic information or feedback message.
Your Business’s WhatsApp Assistant
Don’t think of S2B as just a chatbot.
It can be used as an AI-powered business assistant thatqueries,reports,starts operations,creates data,triggers processesand can talk to your business’s systems.
Frequently Asked Questions
Ask another questionWhat is S2B?
Bayinext S2B is an AI-powered solution that lets businesses access processes in their ERP, B2B and other business applications over WhatsApp.
Is S2B different from classic WhatsApp chatbots?
Yes. S2B is not designed just to give ready-made answers. With AI support, it can understand requests made in natural language and relate them to the relevant data and business processes.
Can I create orders over WhatsApp?
Once the relevant integration and authorization are defined in the system, order creation processes can be carried out over WhatsApp.
Can I see order status over WhatsApp?
Yes. Depending on the integration scope and user permissions, order status and order details can be looked up over WhatsApp.
Can I see my account balance and debt information over WhatsApp?
Within the scope of the defined ERP or finance integration, users can look up account balance, payables, receivables and similar information within their permissions.
Can I get sales reports over WhatsApp?
Yes. Depending on the defined data sources and permissions, sales reports can be requested over WhatsApp.
Can I write my own report request?
Within the scope the system is configured for, report requests can be made using natural language. For example, a report can be requested for a specific date range, customer, product or sales criterion.
Can every user see the same reports?
No. The data and operations users can access can be restricted according to the defined permissions.
Can different permissions be defined for each WhatsApp number?
Yes. Different access and operation permissions can be defined per user or per number.
Do a sales representative and a company executive see the same information?
Different access levels can be set up according to the required authorization structure. This way, users can access only the data they are permitted to see.
Can S2B work integrated with Bayinext B2B?
Yes. S2B can be configured to work together with Bayinext B2B. This way, certain parts of B2B processes can be made accessible over WhatsApp.
Can S2B work without Bayinext B2B?
Yes. Standalone usage scenarios for S2B can also be created. It is configured according to the features, integrations and data sources to be used.
Can it integrate with an ERP?
Yes. An integration can be developed according to the integration capabilities of the ERP in use and the process required.
Can quotes be requested over WhatsApp?
Depending on the defined quote process, a quote request can be created over WhatsApp and the related process started.
Can purchasing processes be managed over WhatsApp?
Within the scope of integration and authorization, purchasing information can be looked up and purchasing processes can be started through suitable workflows.
What messages can the AI understand?
Within the scope of the defined business processes and data sources, the system analyzes requests written in natural language and tries to determine the relevant operation. Users don’t need to memorize a specific command format.
How are users prevented from performing the wrong operation?
Operations can be restricted within user permissions and the defined business rules. Approval mechanisms can also be set up for critical operations.
Can data be entered over WhatsApp?
Yes. In defined processes, the information a user sends over WhatsApp can be analyzed and entered into the relevant system.
Does S2B only work when a message comes in?
No. Based on defined automation scenarios, automatic WhatsApp notifications can be sent at specific times or when specific conditions are met.
Can reports be sent automatically?
Yes. For example, an automation can be set up to send a daily sales report to selected users every morning.
Can an automatic notification be sent when stock runs low?
Depending on the defined stock and integration structure, automatic notifications can be sent to the relevant users when stock falls below certain thresholds.
Do I need to use predefined commands in S2B?
No. The system can be configured for natural-language usage scenarios. The aim is that users don’t need to memorize robotic commands like “report 145”.
Can S2B be customized for new processes?
Yes. Different integrations, workflows and usage scenarios can be created according to the business’s needs.
Can new processes be created without technical knowledge?
The system’s processes that support a no-code approach can make it possible to create and customize workflows without requiring technical knowledge.
Which ERPs does S2B work with?
A connection can be established depending on the integration capabilities of the ERP in use. The integration scope is determined by the ERP’s API and data access structure.
Can S2B be used only by company employees?
No. Depending on the usage scenario, separate authorization structures can be set up for employees, sales teams, managers, dealers or other user groups.
Can dealers carry out operations over WhatsApp?
In a usage scenario integrated with Bayinext B2B, the processes opened to dealers can be made available over WhatsApp.
Is WhatsApp only for getting information?
No. The purpose of S2B is not only to display information. In defined processes, functions such as querying data, starting operations and transferring data into the system can be carried out.
What is the main purpose of S2B?
The aim is to make businesses’ access to their existing business systems, and certain business processes, faster and more natural through a communication channel used every day, such as WhatsApp.
Turn WhatsApp into Your Business Channel
From orders to reporting, from sales to financial inquiries, redesign your business processes with an AI-powered WhatsApp experience. Talk to your business with Bayinext S2B.